answersLogoWhite

0


Best Answer

A lot depends on the context of the question... If the original context is something like problem resolution, and you are offering a solution that the customer is declining, you can always respond with something like: "Mr. Jones, I really feel bad about these circumstances. What is it that I can do to make this right?" The logic here is that the customer is FAR less likely to ask for more than you would be able to offer anyways. It just feels ackward. However, if they ask you for too much, you can respond with, "Well, here is what I can do for you... " and take it from there. If the original context has to do with a customer that is refusing a directive (like someone rowdy that won't leave an establishment), you would want to respond with something firm yet still professional. "Mr. Jones, I'm certain you don't want this to become a police matter, right? Please move along..." And Lastly, if the customer is responding 'No' in response to a question regarding membership or entitlement, you may use this opportunity to invite them to become a member, advising them of the benefits that are associated with membership! If these don't answer your question, please re-word your original question to FAQFarmers can provide more specific results. Good luck on your interview!

User Avatar

Wiki User

โˆ™ 2008-08-21 03:29:39
This answer is:
๐Ÿ™
0
๐Ÿคจ
0
๐Ÿ˜ฎ
0
User Avatar
Study guides

Job Interviews

21 cards

How long should you wait before making a follow-up call after mailing a resume and cover letter to a potential employer

What is the answer for market yourself for freshers

What are time management skills

What is a job reference

โžก๏ธ
See all cards
4.83
โ˜†โ˜…โ˜†โ˜…โ˜†โ˜…โ˜†โ˜…โ˜†โ˜…
6 Reviews

Add your answer:

Earn +20 pts
Q: How do you answer ''How will you respond if the customer says 'No'.'' in a job interview?
Write your answer...
Submit
Still have questions?
magnify glass
imp
Related questions

How would you respond to 'Elaborate on how you handled a situation where the customer was totally wrong' in a job interview?

http://wiki.answers.com/Q/How_would_you_respond_to_%27Elaborate_on_how_you_handled_a_situation_where_the_customer_was_totally_wrong%27_in_a_job_interview"


How do you answer 'When did a customer compliment your service and what specifically did you do that led to the compliment' in a job interview?

My pleasure


Customer service executive interview questions?

In an interview for a customer service executive you will be asked questions about your job history. Questions include your past jobs, strengths and weaknesses.


How quickly should I respond to a job listing?

The fastest way to respond to a job listing is right away. The minute you see a job in your field and someone emails you back regarding an offer or an interview you should respond right away.


How do you answer 'Give an example of outstanding customer service' in a job interview?

Apologised to a customer about a default item and replaced it with a good one


How do I respond to Tell me about yourself in an interview?

By telling your strengths and weaknesses.Something about yourself that is related to the job you are applying.


How do you introduce yourself when you go to a customer service job interview?

When you introduce yourself when you go to a customer service job interview make sure you include a nice smile, and firm handshake. Also, make sure you are dressed presentably.


How do you answer 'When did you show good leadership' in a job interview?

At an interview you show good leadership' in a job at the beginning of the job interview.


What does it mean when a job application status says filled after I had my interview and have not recieved my phone call to except?

It means the job is no longer available


What to say when you were asked when you are available for job interview?

You answer with when you can come to a job interview.


What are the general questions asked in a capitec job interview?

General questions asked in a Capitec job interview include any past experience in banking and customer service questions. There will also be background questions about education and work experience.


How do you answerDescribe what meeting the customers needs means to you in a job interview?

As a representative of your company I believe it's my job to fulfill the customer's request to the best of my ability. I would handle matters with confidence to assure the customer is satisfied and will return to our company.


Describe a difficult problem you had to sort out in your last job?

In a job interview you may be required to describe a difficult problem that you had to sort out in your last job. You could talk about a time you dealt with a difficult customer.


You were 10 minutes late for a job interview how do you respond?

I WILL SAY A GREETING FIRST TO THE RECEPTIONIST. LATER WHEN I AM CALLED BY THE INTERVIEWER, I WILL RESPOND HUMBLY TO WHATEVER HE ASK FROM ME. ONLY IF I AM ALLOWED TO ENTRY. THANKS, ENGR.


How do you answer 'What are your short-term and long-term goals' in a job interview?

You must answer job interview questions with your own experiences - you cannot copy what someone else says on a website!What are your own goals? That is what the interviewers want to know.


Interview questions for customer relations advisor?

A question to ask a potential customer relations person is what will they bring to the organization. You also want to make sure they have the skill set necessary to do the job.


How can you give an example in a job interview of a time where you have changed a potential customer complaint into a positive outcome?

You can talk about how you repeated the needs of the customer back to them and then solved their problem. It is always positive when you can take a complaint and turn that into a happy customer.


Is skill important or degree in computer science and engginering?

The degree might get you the interview, if you handle the interview well you might get the job. However, if you cannot do what that degree says you can do, and what you said you can do within the interview, your once again out of a job. Thus, the degree coupled with expertise are critical to your success.


How do you answer 'What is the least favorite part of your most recent position' in a job interview?

During a job interview, there are many different questions that a person might be asked. If a person is asked what their least favorite part of their last job was, they should respond in a mature way, never criticizing their former employers or coworkers.


Should you go to a job interview if the job requires you to be bilingual but you are not bilingual?

You should not go to a job interview if the job requires you to be bilingual and you are not. There may be a portion of the interview where you speak the language you are unable to and will most likely fail the interview.


What are the benefits of a job interview?

The benefit of a job interview is to have sex with your boss hopefully you get hired.


What customer service do you have?

WikiAnswers cannot answer questions that are designed specifically for you to answer. Your interviewer wants to know your personal experience. We do not know what customer service experience you have had, or if you have any skills at it. You have to answer job interview questions yourself.


Should you study for a job interview?

you could study for a job interview if you want to, but i would if you really want the job.


How do you apply for job?

go to a job interview


Qualities of a customer service representative?

customer service representative has to include job aspects that showcase the applicant level of knowledge, skills and experience on this type of job. You may talk about any job related services you've provided in order to expressively present your background. The article attached provide basic resume for customer service rep. in addition, you can find link to group of articles for job interview of customer service rep