Any company customer/client courtesy is priority and management are trained to deal with angry situations. When talking use calm, slow voice,
sympathetic tone listening to their problem and their concerns and gather more information. Ask questions of specifics on direct points of their issue. Asking for specific information tells them that you are getting right on their issue. These two things stop escalation of the anger in its tracks. This will calm most but there will always be an exception and all you can do is use the same calm and respectful courtesy even with them and never forget to keep professional. Also, you might note that people from some areas speak in a very direct, loud tone as a matter of course and it just sounds angry to those of us in other areas of the country.
Suggestions:
1. Get a clear understanding of the problem as quickly as you can. To diffuse the anger try - feel, felt, found
I know you how you feel, this would be very frustrating....blah, blah, blah
I felt the same way (would feel the same way).
I've found that if....blah, blah, blah
2. Or simply ask, what can I do to solve this problem for you?
It is vital to mention, however, since this is a job interview, that you would follow all specified company guidelines for resolving the customers dispute - it is always important to respect the customer it is just as important to protect the interests of your employer.
Here is more input:
Listen. Make sure you have heard correctly by telling them what you heard. Then either respond or tell them you will look into the problem and get back to them (and quickly do that).
Fix their problem, if possible. If not explain why not. Offer sympathy and empathy. Offer some form of conpensation, if possible and reasonable.
Remember we are all angry customers at one time or another. We all have bad days and we all take it out on someone who doesn't deserve it, it's impossible not to. Don't give back to their hostility, most of the time people who are like "this" want to get into an argument, they want to get out some of their bad mood- don't help them. If it's a phone conversation: let them vent, just wait till their done. If it's in person, no matter how hard it is just give them your best. Throw in something cute for kicks, like "I really like your ear rings". When we're angry we forget sometimes that the person we are handing it out to is an individual. It helps to redirect.
Try to make them to calm down and talk about why are they angry.
If it is a restaurant you could just give them another food.
:D
Try to remain calm and polite and learn as much about the problem as you can.
Try to calm them down whilst being understanding and listening to their complaint if they get abusive send them out
Vagina
keep as cool and calm as possible. try to divert them away from the problem show them any related offers and if all else fails there's always a free gift or monetary refund
Agree and make minimal replies.
stick his or her mouth full of dildos 8=======D
Give an example on the steps you would take to take care of an angry customer
The cast of Grand Theft Auto 5 Release - 2012 includes: Jasmin Alexandra Perez as Angry Customer Dallas Baer as Angry Customer Joe Cash as Angry Customer Austin Dicamillo as Angry Customer Ashleigh Doran as Angry Customer Michael Hemphill as Angry Customer Eric Kassmann as Angry Customer Danielle Kuna as Angry Customer Thomas Lochner as Angry Customer Jesse Pickering as Angry Customer Greg Stritzel as Angry Customer Skylar White as Angry Customer
Irate customer means angry customer. The customer who is angry because of poor services provided.
A customer who is very angry.
explain how to recognise when a customer is angry or confused
A customer had a long history of Internet problems. When she called her Internet Provider's repair department, she sounded angry and belligerent. The new representative became offended by the customer's anger. They began arguing. However, all the customer needed was to know the representative understood the customer's frustration!
If one is a customer relationship manager, the job description would include how to deal with an unruly customer. A person who is a customer relationship manager would probably not have hiring employees in his job description .
Give an example on the steps you would take to take care of an angry customer
If they are being disrespectful - be direct and demand that they leave.
tell them to go and ***ck themselves
show them to the aisle their looking for