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Describe what you should do when a customer complains to you about a product or service your company provides?
Wiki User
∙ 14y ago
To deal with a customers complaints the first thing to do is to listen to them. Ask them questions and ask them what they think is an acceptable solution to the problem. Be polite and apologize to the customer.
Wiki User
∙ 9y ago
Wiki User
∙ 14y agoConsider the complaint to be helpful feed back that can lead to a better customer relationship. Don't be defensive, it's better to leave the customer with the impression that you and your company are listening and willing to admit mistakes. No matter how much anger is expressed, resist the temptation to argue or become defensive.
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Describe what you should do when a customer complains to you about a product or service that your company provides?
Consider the complaint to be helpful feedback that can lead to a better product or service and better customer relationships. Also, don't take the complaint or the anger personally.
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