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Answered 2015-07-15 20:07:33

Try pressing the outside door handle button while inserting a heavy screwdriver where the lock would normally close over the striker, and see if you can open the closed jaws with the shaft of the screwdriver. You will be simulating the action of the lock this way. After it is opened, then see what caused it to get that way, and correct that, or replace. I hope this works for you.

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