From the inside of your vehicle loosen the plastic covering the back hatch, the light will need to be removed temporarily, slide your hand in to lift up on the rod that is connected to the lock mechanism to unlock the hatch. This is a common Durango malady, which may be able to be rectified by lubricating the sliding lock mechanism. After lubrication, test operation with key and / or remote. Re-attach plastic covering.
You may want to check and see if it is just stuck... My 99 gets stuck all the time. I have to bang on the back with my shoulder into where the latch is and that usually dislodges it enough to get it to open. Also if you push on the gate as you lift the lever it may help....
**Once you have opened the hatch by pulling on the latch/rod from the inside, I found it handy to loop a 1" tie-down strap about a foot long over the lift-up part of the latch/rod and then feeding it under the plastic liner, and letting it hang out inside of the vehicle. It's not in the way, and is much handier than taking everything apart to open as described in the above paragraph. ***Not recommended if you have young children, as they may be able to open the liftgate while riding in the rear seats.
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