I had similar problem. After paying $40 for a "diagnosis" by a local shop, was told the cluster is bad. Googled and found a UK forum with thousands complaining about Ford Focus clusters. The problem seemed to be the same for all owners, and it's corroded PCB (printed circuit board). Did what that forum suggested. It worked!!!
How to fix it:
1. Buy a electronic contact cleaner ($5) from pepboy
2. Disconnect battery
3. Take out the instrument cluster. Need to disconnect two cables. Took a couple of minutes to disconnect the second, the black thing is the key. Needs loosen 7 bolts first, then loosen additional 5 to expose the PCB.
4. Spray PCB the hell of it.
5. Bring in home and dry overnight
6. Re-install cluster
7. Re-connect batery cable.
8. Done!
Replace resistors on Instrument cluster circuit board. $1.00 @ Radioshack and about an hour of your time...
well i bought new lights for my instrument cluster thinking it would fix the problem but there still dim
Generally, you need to remove the cluster and once you do you will be able to get at the individual bulbs in the back of the instrument cluster. Common tools are all that I have ever used, but disconnect the battery first.
You have to replace the instrument cluster in most cases.
It is not repairable, you should replace the instrument cluster.
Replace the instrument cluster.
you have to replace the entire instrument cluster. Get a used one it much cheeper, try car-parts.com
learn how
Check fuses
Fuse/ Dimmer Switch/ Illumination switch/ or just a new cluster all on its own. depends on what broke
I was just quoted $1,440 from a Chrysler dealer to fix the cluster. They also said they would need the car for at least 1 week. NOT GOOD
check the instrument cluster connection in back .. i got one and they would work sometimes then shut off .. i hit the dash cluster and they came on .. hense a bad connection at back plug on instrument cluster .. it runs through the plug at back of instrument cluster. sometimes the connection gets dirty doesnt make good contact. clean them up . fix is to take the instrument cluster out and clean up the connections in back.