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How would an hotel employee handle a guest's complaint about the delay of room cleaning?
Wiki User
∙ 8y ago
I'm not an expert in hospitality, but I'd start with the basics:
- Apologize for your delay, even if it wasn't your (personal) fault.
- Offer an explanation, but not as an excuse. "The hotel experienced a leaking pipe, which required extra time to clean up the guest's bathroom. I'm very sorry this delayed me in getting to your room."
- Ask if there is anything that needs attention immediately, before you do your regular duties.
- Ask if this is a good time now for you to do your clean-up.
- If the hotel has any 'make up' policies, like a complimentary gift or something, offer it.
- State that you will convey to the manager their complaint or concern.
- Be friendly, but quick as you work. Be thorough but efficient.
- Before you leave ask if they are satisfied; if there is anything else you can do.
- If the manager had anything else to offer, and you are delegated to tell the guest, return and offer the perk or gift or whatever it is.
Wiki User
∙ 8y ago
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How to handle the complaint?
What is "The complaint?"
How would you handle a guest complaint on the delay of cleaning room?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
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kjn
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take the cabin crew's name and number. write to the airline complaint unit
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tell the boss
How would you handle a guest complaint on delay of room cleaning?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
How would you handle a guest complaint on the delay on the room cleaning?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
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Try to provide to their requests. All of this within reason, though.
How do you handle a customers complaint?
by understanding what hes/her complained and what help you offer to satisfied the customer needs
