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If your cell phone from sprint is broken you have a free phone upgrade credit available on another phone on this plan Can you use this credit to replace your phone vs the other phone?
Wiki User
∙ 15y ago
yes,you should be able to ge another phone and not your old phone. If they say no then you go to costomer service! I have done this before, my old cell broke and i got a COOL new one + you probably should get a warrenty before you turn in your old broken phone for the new one. Then you would have better luck if your service doesn't coprate! Even if your service does i still would recomend doing that.
Wiki User
∙ 12y ago
Wiki User
∙ 15y agoYes and no. If you go directly through Sprint they will require that the new phone be activated on the eligible line and that it stay there for 30 days before you can switch it to the other one. If you go through a third party dealer such as Best Buy Mobile then they usually can upgrade your eligible line and then immediately switch it. I say usually because its something that isn't really supposed to be possible and they may not know how to do it.
In short do not go to a corporately owned Sprint store. Go to a third party and ask.
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