Is Sunspa travel - are they legitimate?

Answer 1

From the Better business Bureauhttp://www.Orlando.bbb.org/newsearch2.asp?ComID=073300142218234Sunstar Travel and Tours Inc.1123 E. Altamonte Dr.Altamonte Springs, FL 32701Seminole CountyMAPGeneral InformationOriginal BusinessStart Date December 1994

Registration orIncorporation Type of Entity CorporationState FLDate March 2004

BBB File Opened October 18, 2004

Principal Contact Mr Joseph D Hanna (President)

Complaint Contact Mr. Jay Hammond (Customer Service Manager)

Other Contacts Mr Samuel A Hanna (Vice President)

BBB Member This company is not a memberType of Business Vacation Certificates & VouchersTravel Agencies & Bureaus

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.Nature of BusinessThis company offers travel and tour arangements through the selling of travel certificates. Vacation certificates are for Orlando, Daytona Beach, Ft. Lauderdale Beach and a Bahamas Cruise. Timeshare tours are a requirement of some locations. Consumers must also qualify to purchase the pacakage.Customer ExperienceBased on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Customer Complaint DataThe company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.Number of complaints processed by the BBB over the last 36 months: 58Number of complaints processed by the BBB in the last 12 months: 25Complaints Concerned:Selling Practices (15 complaints)6 Resolved9 Company made every reasonable effort to resolve

Advertising Issues (25 complaints)9 Resolved10 Company made every reasonable effort to resolve6 Company did not respond

Service Issues (2 complaints)1 Resolved1 Company made every reasonable effort to resolve

Credit or Billing Disputes (1 complaints)1 Company made every reasonable effort to resolve

Delivery Issues (2 complaints)1 Resolved1 Company did not respond

Refund Practices (9 complaints)4 Resolved5 Company made every reasonable effort to resolve

Contract Disputes (1 complaints)1 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (1 complaints)1 Resolved

Licensing InformationThe license number is ST35843.Government ActionsOn October 26, 2007, the State of Indiana Attorney General filed for Injunction, Civil Penalties, Reasonable Attorneys Fees and Costs, other statutory relief pursuant to Ind. Code $24-5-0.5-4(c). against Sunstar Travel and Tours, Inc., is a Florida corporation whose principal place of business is 1123 E. Altamonte Drive, Altamonte Springs, Florida and Tropical Travel Marketing, Inc., a Florida corporation whose principal place of business is 1450 Eden Drive, Deltona, Florida 32725. Both companies also do business as SS Travel and Tours, S-Star Travel and Tour, and Vacation Clearance Center. Also named in the Lawsuit is Joseph D. Hanna, president of Sunstar Travel and Tours, Inc and, Louis Quiles, president of Tropical Travel Marketing, Inc.The lawsuit alleges that from on or before January 3, 2007 to and including the present date, Defendants sent or caused to be sent at least 129 facsimiles to Indiana telephone numbers.Said facsimiles were unsolicited advertisements, as defined by Ind. Code $24-5-0.5-2(13).Said unsolicited advertisements were sent for the purpose of soliciting the sale of property, goods or services, specifically, travel or vacation packages or services. Said unsolicited advertisements were sent by telephone facsimile machine as defined by Ind. Code $ 24-5-0.5-2(a)(12). Defendants knowingly or intentionally sent said unsolicited advertisements or caused said unsolicited advertisements to be sent. Defendants had direct personal participation in or personally authorized the sending of said unsolicited advertisements. Defendants did not have an established business relationship with the recipients of said unsolicited advertisements. Said facsimiles did not contain in a margin at the top or bottom of each transmitted page or on the first page of each transmission, an identification of the business, other entity, or individual sending the message, and the telephone number of the sending machine or of such business, other entity, or individual.Sunstar Travel and Tours, Inc. did not obtain a certificate of authority from the Indiana Secretary of State prior to transacting business in Indiana, and does not presently have a certificate of authority to tran

Good Day, I am Jay Hammond, I am the Customer Service manager for SUNSPA. We are a registered Travel agency, lisenced, bonded and insured that is also accredited by CLIA and IATAN. IF you need our credentials, you can call us and we will me more than happy to demonstrate that to you. In addition to all of this, we only accept credit card payment so that you are protected by your credit card company as well. We do recorded verifications to assure that you are receiving all as told and promised and we make sure that everything we sell is sent out as promised.

Thank You,

Jay Hammond

Customer Service Manager.

Interesting that you call this company a "SCAM" when you have never purchased or ATTEMPTED to purchase anything from the company. Because you receive a fax does not mean that it is a "SCAM". I highly doubt you called Sunspa because for one, we have a strict policy about deletions and they get deleted almost immediately, we give a confirmation number with each deletion and they are deleted within 24-48 hours. I am the Customer Service Manager, and I am available Monday through Friday from 10am -5pm EST. Maybe you called a similar company and are assuming that all are the same because they send a fax. Please check your documents and if you message me your confirmation number, I will assure you it is deleted. If you do not have a confirmation you did not receive it from us. What province are you in? Hope that this answers your questions and we apologize if you were not deleted, but please do not slander our company as a SCAM when you have NEVER purchased or used anything we sell. We are a registered Travel agency, that is lisenced, bonded and insured as well as accredited by CLIA and IATAN.

Jay Hammond