No its not normal. This happened to me and i went back to the place i got it done and they told me it was beginning to get infected. So all you have to do is go and get some antibiotic ointment. you'll be fine in about a week just put that on 2 times a day.
NO. Do not use ANY ointment. Just go to your Piercer or family doctor and see what they have to say about it.
It sounds like you may be reacting to the cleaning product you are using, stop using the product and just rinse the piercing under running water while moving the jewellery back and forth. The water will draw any irritants out of the piercing, allow the piercing to dry normally and don't apply anything else to the piercing for a couple of days while doing the fore mentioned rinsing. The red lump should ease and disappear in 24 to 48 hours, if so then you have found your problem.
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