What's so great about Disney Service anyway?

Disney has a long history of exceptional service, dating back to the original Disneyland in Anaheim. Before they�re even allowed into the theme parks, all Disney employees undergo several weeks of training in Disney culture and service. They�re taught Disney information (they have to memorize the names of the seven dwarfs) but also the trademark service that is widely regarded as the finest in the hotel industry. Disney teaches their employees that the entire park is a stage, and every employee � even the janitors � are actors. Customers are �guests� and employee areas are �backstage.� Employees don�t have jobs or uniforms � they have �roles� and �costumes.� You'll never see a Disney employee eating, drinking or smoking in front of a guest - all that takes place backstage. Disney employees are trained to create emotional connections with guests, and to create �magic moments.� These include problem solving, like helping a family get out of the rain, but also just having fun. For example, a hotel maid cleaning a guest room will arrange the souvenir stuffed Mickey, Minnie, Pluto and other toys as if they were playing hide-and-seek in the owner�s absence. EDIT Cast members are not required to learn the names of the dwarves; this is a common misconception. They also do not go through several weeks of training in culture and service before they step foot into the parks.