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What are the hotel classification?

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2007-08-30 07:59:02

Taken with reference from " Research Department of the Caribbean

Tourism Organization 2002" AA rating system (British System) This

system focuses on a consumer's perspective on accommodation

properties. The objective was to introduce a classification system

easily understood by the consumer. This system is part of the

description of properties seen in travel books. The American

version is the AAA system. Minimum Requirements for AA

Recognition One Star Hotels Hotels in this

classification are likely to be small and independently owned, with

a family atmosphere. Services may be provided by the owner and

family on an informal basis. There may be a limited range of

facilities and meals may be fairly simple. Lunch, for example, may

not be served. Some bedrooms may not have en suite bath/shower

rooms. Maintenance, cleanliness and comfort should, however, always

be of an acceptable standard. Two Star Hotels In this

classification hotels will typically be small to medium sized and

offer more extensive facilities than at the one star level. Some

business hotels come into the two star classification and guests

can expect comfortable, well equipped, overnight accommodation,

usually with an en-suite bath/shower room. Reception and other

staff will aim for a more professional presentation than at the one

star level, and offer a wider range of straightforward services,

including food and drink. Three Star Hotels At this level,

hotels are usually of a size to support higher staffing levels, and

a significantly greater quality and range of facilities than at the

lower star classifications. Reception and the other public rooms

will be more spacious and the restaurant will normally also cater

for non-residents. All bedrooms will have fully en suite bath and

shower rooms and offer a good standard of comfort and equipment,

such as a hair dryer, direct dial telephone, toiletries in the

bathroom. Some room service can be expected, and some provision for

business travelers. Four Star Hotels Expectations at this

level include a degree of luxury as well as quality in the

furnishings, decor and equipment, in every area of the hotel.

Bedrooms will also usually offer more space than at the lower star

levels, and well designed, coordinated furnishings and decor. The

en-suite bathrooms will have both bath and fixed shower. There will

be a high enough ratio of staff to guests to provide services like

porterage, 24-hour room service, laundry and dry-cleaning. The

restaurant will demonstrate a serious approach to its cuisine.

Five Star Hotels Here you should find spacious and luxurious

accommodation throughout the hotel, matching the best international

standards. Interior design should impress with its quality and

attention to detail, comfort and elegance. Furnishings should be

immaculate. Services should be formal, well supervised and flawless

in attention to guests' needs, without being intrusive. The

restaurant will demonstrate a high level of technical skill,

producing dishes to the highest international standards. Staff will

be knowledgeable, helpful, well versed in all aspects of customer

care, combining efficiency with courtesy.


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