Sales and Customer Service
Marketing Advertising and Sales

What do you dislike about customer service?

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Wiki User
April 06, 2011 7:24PM

Many customers react in a negative way if they have a complaint whether that complaint is justified or not. When a customer has to complain they frequently become anxious and tense, they pre-read the situation before speaking to the customer service staff. This cause many customer to be rude and aggressive. This is the biggest issue facing customer service staff