Computer Viruses
Microsoft Windows
Windows XP

What do you do if Norton Spyware found a Trojan Horse in a file on your computer but Windows XP Pro will not allow you to delete the file?

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2005-09-26 16:43:34
2005-09-26 16:43:34

I had this problem too and it annoyed me greatly, but I found out that you cannot delete the files because they are already in use (ctrl + alt + delete will bring up taskmanager, go to processes and there you will see it in, somewhere that list). To solve this boot your computer in safe mode. To do this press f8 before you get the screen "Windows xp Professional", it's just when you start your computer, after the screen displaying your computer manufacturer. After you press f8 you will see a list of options to boot windows in, select "safe mode" from the list then select "Windows XP Professional", you will then see the familiar screen of windows booting up. You will then be asked to select a user account to login as. Select admin NB: The Admin account may be password protected, if you know it, good, enter it. If not, either refer to your computer manual, or login as your usual account. When you login it will look like windows 95, that's because all of the visual options have been disable, and only the most important processes have been allowed to load. From there run Norton, it will say that it is not able to run in safe mode, but will ask if you want to run a scan, click OK, and leave it to scan. It should find the virus, and you should be able to delete it. Hope this helped :D

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