Asked by Andy Blackwell in Uncategorized
What do you think is the most important quality you have that will help you succeed at this call center?
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Which is more important courteous prompt service or quality product?
The Quality of the product is more important. If the quality of your product is in line with the standards of the region that your product is sold in then there would be no need to waste money on customers that complain because they think they can. I earn an income from companies who waste money on stroking customer egos.
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Why do you think quality is important?
i think quality plays very important role in every business,industry and people management....because...quality drives performance!!! if you have hired quality people in your organization...they will perform well which will directly affect organization's growth!! if your product is of good quality customer will buy it otherwise..even if you will keep its price low,even if you do its branding and marketing very well.. its of no use!!EX- when we go for shopping if the quality of cloth is good we are ready to pay even 1000 rs for that though we'll be getting the same piece sumwhere else in cheap rate...with lower quality!! in every business competition is there.so if just to earn profit,or just to be in competition...if sumbody compromises in quality...his/her business will be in loss for sure!! so its always important to focus on quality...though its just a product,business or people!! RASIKA