answersLogoWhite

0

What is CRM concept?

Updated: 11/9/2022
User Avatar

Wiki User

6y ago

Best Answer

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

User Avatar

Wiki User

6y ago
This answer is:
User Avatar

Add your answer:

Earn +20 pts
Q: What is CRM concept?
Write your answer...
Submit
Still have questions?
magnify glass
imp
Related questions

Why would someone need CRM implementation?

CRM implementation is the implementing of Customer relationship management. It is a model for managing a company's interactions with current and future customers and follows that concept.


What is the best CRM software development companies in Tamil Nadu?

Biovus Blockchain Technologies is the best CRM software development company in Salem, Tamil Nadu, India. It provides CRM Software, Cloud-Based CRM, Customer Management Software, CRM Software Solutions, CRM Software in Salem, Client Management Software, Business Management Software, CRM Software Company in Tamil Nadu, CRM Software Development Company, CRM Software Tamil Nadu, Custom CRM Services, CRM Software Development Services, CRM Development Services in Tamil Nadu, SAP CRM Software, Real Estate CRM, Banking CRM, Dealer CRM, Travel CRM, Lead Management Software, Salesforce CRM Software, CRM Mobile Application, Custom CRM Development, CRM Software Development Companies in India.


Is there any stable open source CRM system available for ASP.NET?

Sugar CRM Splendid CRM My IMS CRM


How does the wellyx salon management app work?

While salon CRM software is not a new concept, its benefits and features have only recently gained attention. Customer relationship management (CRM) was once the primary focus of salons, but nowadays, it's a critical aspect of running a successful business. wellyx salon CRM software is the best one among others.


Where can I get Microsoft CRM training?

Microsoft Dynamics CRM - CRM Training and Support http://crm.dynamics.com/en-us/support-overview Microsoft CRM Training. Microsoft Dynamics CRM Review http://www.qiem.com/Microsoft/microsoft-crm-training.php


Step 5 of crm?

Step 5 of crm


Where can one find a CRM Industry 2012 year end review?

There are several websites that offer reviews of customer resource management (CRM) tools. Some examples include Destination CRM and CRM Idol. One can also look into specialist magazines on CRM such as CRM Magazine.


When was Vtiger CRM created?

Vtiger CRM was created in 2003.


What products does Prophet Software sell?

According to the Prophet Software website, they offer several programs for businesses. They offer Ultimate CRM, Enterprise CRM, Premium CRM, and Mobile Tablet CRM.


What governs CRM in the army?

(CRM) process


How vtiger crm works?

The application vtiger CRM works similarly to other open source CRM applications. It is based on Apache, MySQL, and PHP.


Where is it possible to buy a CRM 250?

One can purchase a CRM 250 from CRM website. One can also purchase it from online retailers such as eBay or Amazon as well. One can purchase a used CRM 250 from sites like Craigslist.