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Here is an example of a customer's comment who received good service: "The customer service agent referred to me by my name, asked me how I was doing, and spoke to me in a pleasant, respectful voice. They made sure they obtained all of the details surrounding my situation/question and provided me with a good, easily understood answer. I felt like they understood my problem and they were concerned about doing their very best to help me. When they found that I had a problem they could not personally fix, they made sure I was able to speak with a manager who could help me."
Wiki User
∙ 14y ago
Wiki User
∙ 12y agoThis is a competency based interview question where they are looking for evidence of you having used the competency of customer service skills. To answer the question you should use the CAR format.
C = context - What was the situation
A= Action - What did you do
R = Result - what happened as a result of the action that you took
You should check out the competencies that are required before the interview using the job advert and the person specification. So if the advert says they need someone with the ability to work as part of a team you will be asked to provide evidence of how you have done this. Prepare your examples and rehearse them before the interview. In that way you can be more relaxed and confident.
The links below take you to a more detailed guide on preparing for interviews
Wiki User
∙ 10y agoI believe in the sales person and customer communication like attending to their needs and anticipating their needs when they need it. A good customer service example would be when you go shop and the customer service gives the best service and goes out of their way to make the customer feel that they are cared for as they shop and ectertained to meet their needs.
Wiki User
∙ 6y agoGood customer service skills help keep customers coming back to a business. These skills include good communication and listening as well as being polite.
Wiki User
∙ 9y agoa good customer service example would be to attend to the needs of the clients holistically. A friendly smile and patient demeanor is also essential for customer service.
Wiki User
∙ 12y agoonline teaching to spread education
Wiki User
∙ 11y agolooking at them while there talking.
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Do GMC dealerships offer outstanding customer service?
GMC offers outstanding customer service. They pride themselves in servicing all Buicks and GMCs with quality parts and and a fine service department.
What are the behavioral competencies required to deliver outstanding customer service?
being happy
What has the author Colin G Armistead written?
Colin G. Armistead has written: 'Outstanding customer service' -- subject(s): Consumer satisfaction, Customer service, Customer services, Management
What outstanding customerservice?
All customers want to receive outstanding service when dealing with an organization or business. This requires listening to the customer, fixing any issues they may have, and following up to ensure the customer is still satisfied.
What is a pool service in Houston?
I found a great service to be at www.clearwaterpoolcompany.com. They have provided my family with outstanding customer service and given me my money's worth indefinitely. Highly recommended!
Where do I find a customer service training program?
A lot of companies offer customer service training programs to personnel. Example of these companies are: Customer Focus Inc., The Customer Focus, and Customer Service Training - Service Quality Institute.
Where can you get a decent McDonald's?
Each of McDonald's 36,000+ locations will offer you outstanding customer service and delicious, fresh food.
When you have deliver great customer service with example?
yes i have
What are some of the interest and hobbies in customer service?
There are many possible interests and hobbies in customer service. Someone may be interested in providing extra information to customers in customer service for example.
What if you cant provide a example of excellent customer service?
Hi , Don't call customer to me
Give an example of when you have delivered excellent customer service?
I delivered excellent customer service by assembling right order, by fast service and frendliy attitude
Where can I find a cheap document scanner?
The best place to purchase an inexpensive document scanner is microcenter.com. They offer the best brands, quality service and outstanding customer service.
