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An outbound bpo is one in which bpo agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. An inbound bpo is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A bpo may handle either only inbound or outbound calls or might deal with a combination of the two.

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Q: What is difference between in bound and out bounds in BPO?
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What is vertices?

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