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Front desk is part of a hotel where guest has first direct communication with hotel personnel (excluding if someone takes his/ her lugage to carry), and it is definitely the most important step to catch the guest's attention and to leave good first impression on the guest. If guest gets good attention from front office personnel, it will lead to promotion promotion of the hotel to others later on, after he comes back to his country/ city

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12y ago
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9y ago

The functions of a front desk in a hotel is to register customers, hand out room keys and answer the phone. They also take care of complaints and direct problems to the right department. They serve as a source of information for the entire hotel.

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Q: Function of front desk
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