guest cycle comprises of 5 basic and important things.
1. pre-arrival
2. arrival
3. occupancy
4. departure
and
5. post- departure these phases work in a cycle and in whole these are known as guest cycle.
A guest cycle describes what a guest goes through during 5 stages:
Pre-arrival 1.) Enquiry
2.) Reservations
3.) Confirmation
Arrival 4.) Arrival
Stay 5.) Registration/check in
6.) Transfer to room
7.) Inhouse
Departure 8.) Settlement of account
9.) Departure
Post-departure 10.) After-sales
I think, but I'm not 100% certain, it's founded by Walt Disney..
The most popular way of measuring guest satisfaction in the hotel industry is guest satisfaction cards. Information is also received from letters written to the hotel from guests, comments made on the hotel website, and comments made by guests to hotel employees.
It means that the guest will leave the hotel at certain hour.
A guest with a small luggage like briefcase
GSA in hotel industry means Guest Service Associate... I never heard of this! It usually means General Sales Agent
The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle encompasses 4 different stages, which are depicted in the underneath diagram:Pre-Arrival Þ Arrival Þ Occupancy Þ DepartureRead more: Describe_5_basic_phases_of_guest_cycle
Its simply the term used for the "arrival" of guest or guest at the hotel for either accommodation or for other services i.e business meeting, meal at a restaurant etc
A hotel guest is called a guest. Maybe you'd like client, customer, or patron instead.
Both of the word are used in the hotel industry. Sleeper means the guest has settled their account and left the hotel, but the front office staff has failed to properly update the room's status. Skipper means the guest has left the hotel without making arrangements to settle their account.
REV -PAC IS A HOTEL' JARGON IT IS USED IN HÔTEL INDUSTRY REV:revenue PAC: per available costumer total revenue of the hotel _______________________ number of all the guest = rev PAC
In the hotel and lodging industry, an application of nightly charges means a mandatory surcharge fee that is charged to all guests. It is imposed upon the guest as a way to cover certain amenities they may receive.
OOO in the hotel industry means "Out of Order."
There are a few places where one can find news about the hotel industry. These places include Hotel Industry News, Hotel News Now, and Hotel Chatter.