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guest cycle comprises of 5 basic and important things.

1. pre-arrival

2. arrival

3. occupancy

4. departure

and

5. post- departure these phases work in a cycle and in whole these are known as guest cycle.

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12y ago
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13y ago

A guest cycle describes what a guest goes through during 5 stages:

Pre-arrival 1.) Enquiry

2.) Reservations

3.) Confirmation

Arrival 4.) Arrival

Stay 5.) Registration/check in

6.) Transfer to room

7.) Inhouse

Departure 8.) Settlement of account

9.) Departure

Post-departure 10.) After-sales

I think, but I'm not 100% certain, it's founded by Walt Disney..

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Q: What is guest cycle in context with hotel industry?
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