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What is one thing you should do when you receive a phone call requesting onsite support before you make an appointment?
Wiki User
∙ 13y ago
A. Identify Yourself and your organization,
B. Write down the customer's name and phone number
C. Obtain a license or warranty number
D. Have the caller describe the situation
Wiki User
∙ 7y ago
Wiki User
∙ 15y agoFirst ask knowledgeable coworkers for suggestions for solving the problem, which might save you and your customer the time and effort it takes to make an appointment.
Wiki User
∙ 13y agoGet as much information from the customer, as possible, in order to research the problem and find possible solutions.
Wiki User
∙ 13y agofind out as much about the problem and equipment as you can, including os, what was going on when problem occurred, if it's reoccuring or not...
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