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What is process of effective communication?


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2008-09-15 10:17:14
2008-09-15 10:17:14

== == Communication is the process of sharing thoughts, ideas, and emotions with others, and having those thoughts, ideas, and emotions understood. You need a sender, a message, and a receiver for communication to take place. Here are some other things that help communication to be effective: * Attention - the sender needs to pay attention to what he/she is trying to communicate, and choose the best words and body language to communicate with; the receiver needs to pay attention to what is being communicated by listening and watching. * Attitude - both sender and receiver need to have a positive (and respectful) attitude. They should want to communicate, and be willing to work to see that communication can take place. Using negative or blaming words shows a poor attitude - using "I" messages and trying to understand the other's point shows a good attitude * Feedback - both sender and receiver can give feedback to each other, either by using words or by body language. This helps to show whether the communication is being understood correctly or not. Barriers to Communication There are many things that can hinder or prevent good communication. Here are some of the most common barriers: * Distraction - it is hard to understand if you are distracted by something else. When you are trying to communicate, make sure there is no competition for your attention like exciting things going on nearby or other people talking (cellphones, IMs, chat rooms, email, etc.) * Blocks - sometimes it's hard to communicate simply because you cannot send or receive the message. Loud noises can block communication, and so can things like lost phone signals and computers not being able to interface. * Poor Skills - some people have not learned how to effectively listen, and do not understand what you are trying to communicate. * Attitude - communication can also be affected by a poor attitude towards the other person, towards the subject, or just because the sender or receiver is having a bad day. Fear and mistrust can impede communication, as can boredom or lack of interest in the subject. For best communication, try to keep the emotions out of the way until you understand what is being communicated. * Poor Understanding - sometimes the sender uses words that the receiver does not understand, or refers to cultural experiences that the receiver has not grown up with, so that communication is less effective. Try to use simple words if you are communicating something complicated, and make sure that both of you understand the context or cultural references. * Lack of Feedback - if the receiver does not give feedback, the sender does not know if the communication is effective or not; also, if the sender is not paying attention to the feedback, the communication will not be effective. The best way to insure good communication is for both the sender and the receiver to use "I" messages - instead of saying "You hurt my feelings," or "That's stupid," you let the other person know how you feel by saying things like "I feel hurt when ___ happens," or "I feel angry when I hear someone say ____." Pay attention to how your voice sounds when you speak, and try to avoid sounding angry or condescending to the other person. Avoid making hateful statements, insulting others, and complaining - instead, try to make helpful statements that can change the situation from negative to positive.


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