The purpose of ITSCM is to create and maintain the facilities and recovery capabilities needed to support this goal.
Maintainability
The goal of ITSCM is to support Business Continuity Management by ensuring that the IT resources, systems and services can be reinstated within agreed timescales in the event of a major incident
The purpose of Service Asset and Configuration Management (SACM) is to: • Identify and control all items of interest • Manage and protect the integrity of assets.
The purpose of Service Catalog Management is to create and maintain a Service Catalog of all services currently delivered or ready to be delivered by the IT service provider. Service Catalog Management must ensure that the Service Catalog meets the agreed functionality, usability, accessibility, availability and performance requirements of all those who need to use it.
Service Level Management software is mostly used for tracking and monitoring services. This is so the IT can meet the needs of the business at the time.
Maintainability
Service Design processes are focused on operational control: • Service Catalogue Management • Service Level Management • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Supplier Management
The goal of ITSCM is to support Business Continuity Management by ensuring that the IT resources, systems and services can be reinstated within agreed timescales in the event of a major incident
The purpose of utilising a Wealth Management Service is to educate people. The main purpose is to help users/clients manage their finances efficiently and conveniently.
The purpose of Service Asset and Configuration Management (SACM) is to: • Identify and control all items of interest • Manage and protect the integrity of assets.
The purpose of Service Catalog Management is to create and maintain a Service Catalog of all services currently delivered or ready to be delivered by the IT service provider. Service Catalog Management must ensure that the Service Catalog meets the agreed functionality, usability, accessibility, availability and performance requirements of all those who need to use it.
The itSMF, also known as the IT Service Management Forum, is the only recognized worldwide forum for IT Service Management professionals. The itSMF provides a network for all IT Service Management's industry experts.
Service Level Management software is mostly used for tracking and monitoring services. This is so the IT can meet the needs of the business at the time.
Business Continuity Management
The objectives of Service Catalog Management are: • To obtain an agreement with all key stakeholders, especially the customers, on the definition of a service. • To design, develop and maintain the Service Catalog and its contents as part of the overall Service Portfolio. • To agree, in conjunction with Service Portfolio Management, on the interface between the Service Catalog and the Service Pipeline. • To liaise with Service Level Management and Business Relationship Management to ensure the information contained in the Service Catalog is accurate, up to date and fit for purpose. • To liaise with the business, Security Management, IT Service Continuity Management and other processes to ensure the content of the Business Service Catalog is aligned with the business and its processes. • To liaise with Configuration Management, support teams, Application Management and suppliers to ensure that information on Configuration Items (CIs), interfaces and dependencies within the Technical Service Catalog is accurate and up to date. • To maintain the Service Catalog under strict change control and ensure by effective document version management that only current versions of the Service Catalog are in use.
The Business Continuity Institute offers business continuity counseling. They also offer the service of helping businesses to write up continuity plans.
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