Asked in Job InterviewsSales and Customer ServiceMarketing Advertising and Sales
What qualities you think you would need to offer good customer service?
April 15, 2009 5:49AM
what qualities you think you would need to offer good customer service? Twenty years fo customer service management experience suggests to me that Customer service representatives who stand out in their work are: * Friendly * Quick * Efficient yet effective * Knowledgeable * Optimistic * Diligent and thorough * Able to understand and interpret customers' needs and wants * Good listeners - devotees of the two ears and one mouth theory * Think outside the square - but within defined boundaries * Empathetic and strong rapport builders * Remain calm and poised * Honest and fair * above all else, Solutions focussed