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What to do if outlook express says the connection to the server has failed socket error 10061 error number 0x800ccc0e?

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2011-09-13 14:27:26

When you try to send or receive messages using Outlook Express

or Outlook, you may receive an error message. When you try to send

a message to your Simple Mail Transfer Protocol (SMTP) server, you

may receive the following error message: The connection to the

server has failed. Account: 'your_account',

Server:'your_SMTP_server', Protocol:SMTP, Port: 25, Secure(SSL):

NO, Socket error: 10061, Error Number: 0x800ccc0e Similarly, when

you start the e-mail client or try to receive a message from your

Post Office Protocol version 3 (POP3) server, you may receive the

following error: The connection to the server has failed. Account:

'your_account', Server:'your_POP3_server', Protocol:POP3, Port:

110, Secure(SSL): NO, Socket error: 10061, Error Number: 0x800ccc0e

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CAUSE The client connects to a port that is blocked or

unavailable on the mail server. If the client is trying to send a

message, the blocked port is 25, and if the client is trying to

retrieve a message, the blocked port is 110. Refer to the error

message for the protocol and port numbers.

To work around this behavior, make ports 110 and 25 available.

By default, ports 110 and 25 are available when the Exchange Server

services start. The ports 110 for POP3, 119 for Network News

Transfer Protocol (NNTP), and 143 for Internet Message Access

Protocol (IMAP) are automatically opened and made available on the

Exchange Server computer when the Information Store service starts.

Port 25 is automatically made available when the Internet Mail

Service starts. If these services do not start, the ports are not

available.

If the services are running, you can verify that these ports are

listening (open) on the server by using the Netstat utility that is

included with Windows NT Server: 1. Open a command prompt on the

Exchange Server computer. You have to modify the command prompt

properties, because the data scrolls off the screen. Open the

command prompt, right-click the upper-left corner of the window,

and then click Properties. Click the Layout tab, and then change

the screen buffer size to 1,000. Apply the change. You are prompted

to modify either the current window or the shortcut that you used

to start the command prompt. You can modify the shortcut for future

convenience. 2. At the command prompt, type netstat -an. Scroll

back to the beginning of the data output, and look for the

following entries. Proto Local Address Foreign Address State TCP

0.0.0.0:25 0.0.0.0:0 LISTENING TCP 0.0.0.0:110 0.0.0.0:0

LISTENING

If these entries are present, Exchange Server is listening on

ports 110 and 25 on all interfaces. This is typical. If these ports

are not available, you may have to troubleshoot the following

services or systems more. The following general causes may "hold"

these ports, or make them unavailable:

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