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What type of personality is best suited to a job as a customer service representative?
Wiki User
∙ 10y ago
The type of personality that is best suited to a job as a customer service representative is someone with a sunny disposition. One should not be easily offended, able to multitask and willing to smile and be friendly throughout all conversations.
Wiki User
∙ 10y ago
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How do you manage to provide an emmediate and efficient service to your customer?
More important than immediate and efficient is meeting the customer's expectations at the price point. You can sink as much capital into providing a service as you want, but if the customer doesn't really care, that's money wasted. To be competitive in a fair market, you need to either provide a better product than the competition, or your product needs to be cheaper. Figure out which is better suited for your business's capabilities, and follow that. If the customers want faster and more efficient service, you'll need to hire more or better employees to fill that need, and you'll need to charge more for your service to compensate for it.
What organisational practices and procedures relate to customer services?
When it comes to delivering good customer service you should always adhere to the practices and procedures of your organization by following certain guidelines. For example: - In line with company policy, treat the customer as you have been trained to do so. Use your product knowledge and expertise to deliver the best suited service to their individual needs. - Always try to resolve the situation in a calm and polite fashion. If you are dealing with a customer complaint, make sure you deal with their queries in a timely fashion while adhering to the company's procedures of how to handle such situations. - Treat all customers in the same way regardless of their status or situation. This is an important practice that needs to be adopted as one customer cannot be seen as receiving 'special treatment' over another. - Follow company guidelines on how to handle specific situations. Do not make it up as you go along and consult a colleague if you are unsure of how to proceed. - Make sure you attend all training days and keep up to date with any changes to policy or service procedures. - When dealing with a customer complaint or query, only spend as much time as you need. Do not spend ages dealing with a customer with whom you cannot reach a resolution. In these circumstances you need to know when a case needs to passed on to a manager or supervisor.
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There are 8 strategies which are the same for every product and every type of consumer : General marketing strategires which are : 1- Customer Segmentation 2- Positioning 3- Diversification 4- Differenciation (involved with direct competitor analysis) and mix marketing strategies which are: 5- Product analysis 6- price analysis 7- Promotion and communication 8- Place (point of service or sale) For Industrial product all above analysis must be adapted to answer B2B customer relation (businesses are considered as customers) though in Consumer product, everything is based on Retail habits (walk-in individuals are the customer entity). For example, for segmentation a producer can have Retail demographic, age, income, sex segmets. For business customers, producer can segement by business type(service/product/consulting, supplier/consumer), size(small,medium,large), budget, geographic zone, scale of requirement, etc.
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How do you manage to provide an emmediate and efficient service to your customer?
More important than immediate and efficient is meeting the customer's expectations at the price point. You can sink as much capital into providing a service as you want, but if the customer doesn't really care, that's money wasted. To be competitive in a fair market, you need to either provide a better product than the competition, or your product needs to be cheaper. Figure out which is better suited for your business's capabilities, and follow that. If the customers want faster and more efficient service, you'll need to hire more or better employees to fill that need, and you'll need to charge more for your service to compensate for it.
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