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When explaining complicated information to clients about a product or service how do you make sure that they understand what you tell them?

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Wiki User
2010-01-18 23:01:11

Ask them to explain what they want out of the product or service

this will help set your complexity level of their understanding now

listening is another thing.

Have at hand several different ways of explaining the same

information: examples, metaphors, analogies, stories, charts,

testimonials, quotes, drawings, diagrams, user demonstrations.

Explain your complicated information using one method, then ask

questions to check for understanding. If the client doesn't yet

grasp the concept, try a second method. See

http://www.turningpointpresentations.com/index.php?pr=Newsletter_3.


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