Your state should have a division or department of insurance. You can find them in the blue pages of the phone book, or do a google search via the web for your state. If the complaint is against your own carrier, the division of insurance can probably help you. If you're making a complaint against another person's insurance carrier, don't hold your breath for results. The division of insurance in your state probably can't influence liability decisions, nor can they force a carrier to change, say, total loss settlements. go on the web to doi. this is the department of insurance. they are very helpful & you can file a complaint on-line w/them. they are for the consumer. they are not biased toward the insurance companies. i have gotten great results w/them.
Anytime you make a claim with your own insurance company against someone else's company or their company directly, the company taking the claim by law has to fully verify and investigate the claim being made. Not only that, no insurance company in their right mind would pay out insurance claims without checking them out first.
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