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Why customer service must meet or exceed customer expectations?
Wiki User
∙ 12y ago
When you exceed customer needs and expectations you go above and beyond what is expected. You give customers a reason for wanting to return, to use your services again, or to purchase more items.
Wiki User
∙ 9y ago
Wiki User
∙ 12y agofor them to get satisfied and get/know what they want
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Why should customer service meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why customer service should meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why you have to meet or exceed customer expectation?
It means that when you are doing something for a customer, a customer only expects so much out of the employee, but you exceed there expectations. Usually you can exceed an customers expectations in a positive way, but there is also times when you exceed customers expectations in a bad way. By treating the customers in a disrespectful way. A customer doesn't expect that, they expect you to treat them good. When you do something nice for a customer: like help them out to the car your exceed their expectations. They aren't expecting that, they're expecting you to just do your job description as given. To meet the expectations your not going lower than what they expect, but no higher.
What is tata motors's Quality?
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
What is tata motors's Quality policy?
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
Did you fulfilled your expectations?
Yes, I strive to meet and exceed expectations in every task I undertake.
How do you answer Why are you interested in this particular role?
because I already know how to do this job very well......I have been in a customer service for almost 4 years now....so im already confident to myself I can meet your expectations or I may say i might exceed it..
What are the principles of slant 6?
The principles of slant 6 are to ensure that the Toyota engine receive enough power to ensure an enjoyable and pleasant experience for the Toyota customer. It was designed to meet and exceed customer expectations.
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What happens if a product or service does not actually meet its perceived performance or customer expectations?
First of all i search for a reason that why it was not satisfied by customer and what are the problems he/she face from,then i try to convience them with patiency and i request them to provide a satisfying service in next time.
What does it mean to exceed customer's needs and expectations and why it is important?
When a customer comes to a business that customer expects a very specific think by going to that location. Whether that is to pick up a new shirt or have repairs done on a vehicle there is always an expectation. Once finished with said transaction that customer can leave feeling one of three ways: 1. Expectations met 2. Expectations not met 3. Expectations exceeded If you do not meet a customers expectations (i.e.- you were extremely rude or extremely overpriced) you can wave goodbye to that customer forever. They will never return and will most definitely tell their friends never to go either. If you meet a customers expectations they may return or may not. They will probably shop around next time looking for a better deal or environment elsewhere. If another establishment exceeds their expectations... Kiss them goodbye, you'll never see them again. If you exceed their expectations they will return and will tell all their friends as well. They become loyal customers and repeat business. That is what keeps businesses alive
What does it mean to exceed customer's needs and expectations and why is this important?
When a customer comes to a business that customer expects a very specific think by going to that location. Whether that is to pick up a new shirt or have repairs done on a vehicle there is always an expectation. Once finished with said transaction that customer can leave feeling one of three ways: 1. Expectations met 2. Expectations not met 3. Expectations exceeded If you do not meet a customers expectations (i.e.- you were extremely rude or extremely overpriced) you can wave goodbye to that customer forever. They will never return and will most definitely tell their friends never to go either. If you meet a customers expectations they may return or may not. They will probably shop around next time looking for a better deal or environment elsewhere. If another establishment exceeds their expectations... Kiss them goodbye, you'll never see them again. If you exceed their expectations they will return and will tell all their friends as well. They become loyal customers and repeat business. That is what keeps businesses alive
