Why do you think listening plays a vital roles in the organization?

Answer 1

Listening plays an important part in the communication process at a work place. It helps a manager get information about what the employees think regarding policies, procedures, rules and regulations in an organization. It helps an employee understand what other people want and what is expected of him or her. Listening in general is necessary with regard to many issues that depend on communication such as policies, grievances, the promotion of new ides and teamwork. Working in a team means getting information and feedback from others and listening to what they have to say is elementary in such situations. In general, listening is important in organizations because:

1. It helps the manager to frame better policies for his employees.

2. Listening helps to reduce the grievance among the employees.

3. Listening helps to find solutions and innovate new ideas through discussion.

4. Through listening, companies try to get new ideas by which they are able to promote a good organization culture, team work and effective decision making processes.

5. Listening to a person is a sign of respect given to a person, irrespective of his designation or position he holds in the office. It helps to develop a sense of trust between the speaker and the listener.

6. Listening helps to increase the productivity of the employees because once a problem is found and clearly explained to the concerned people, they work on the issue to find a suitable solution to it.

7. Listening increases the confidence level of the employees because if an employee wants to work with his team and build a good rapport with them with better self-esteem, he has to hear their problem, keep himself cool and solve the problem accordingly.

8. Listening increases accuracy because it helps the listener to recollect the information, which he has heard previously and then analyze it to find a suitable solution to a problem.