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Computer Networking
Windows XP
Internet Explorer
iPod Touch

Why won't Internet Explorer connect to the Internet when you know the computer is connected to the Internet?

Answer

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Wiki User
December 09, 2009 12:45PM

== To do this, follow these steps: # Start Internet Explorer. # In the Address bar at the top of the browser window, enter one of the following addresses: #* http://www.microsoft.com #* http://www.msn.com #* http://support.microsoft.com If you do not receive a similar error message after you enter one of these addresses in the Address bar, contact the owner of the Web site where you see the problem. The site may be temporarily offline or experiencing other issues.

If you receive the same error message, go to the next method. == To do this, follow these steps: # Start Internet Explorer, and then try to access the Web page that is displaying the error message. # On the page that displays an Internet Explorer error message, click the '''Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:''' #* It was unable to find a problem. #* It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem. Note Internet Explorer 6 users click Detect Network Settings

# Click '''IP Address, and note the IP Address. You may need it for future troubleshooting.''' # Follow the steps in the Network Diagnostics tool to fix any connection problems. # Start Internet Explorer. If you receive the same error message, go to the next method. == To do this, follow these steps: # Disconnect the cable that connects the computer to the modem. # Turn off the modem and the router.

Note If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.

# Restart the computer. # After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer. # Make sure that all network cables are securely connected. # Start Internet Explorer. If you receive the same error message, go to the next method. == If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data: == # Start Internet Explorer. # On the '''Tools menu, click '''Delete Browsing History.'''''' # Select the check box next to '''Temporary Internet Files.''' # Select the check box next to '''History.''' # Select the check box next to '''Form data.''' # Select the check box next to '''Cookies.''' # At the bottom of window, click '''Delete.''' # Close Internet Explorer, start Internet Explorer again, and then try to access the Web page. == # Start Internet Explorer. # On the '''Tools menu, click '''Internet Options.'''''' # In the '''Temporary Internet Files section, click '''Delete files, and then click to select the '''Delete all offline content text box and click '''OK.'''''''''''' # In the '''History section, click '''Clear history, and then click '''Yes.''''''''' # Close Internet Explorer, start Internet Explorer again, and then try to access the Web page. If you receive the same error message, go to the next method. == To do this, click '''Start, point to''' All Programs, point to '''Accessories, point to '''System Tools, and then click '''Internet Explorer (No Add-ons). '''''''''''''''

Note Internet Explorer (No Add-ons) mode is only available for Internet Explorer 7 and Internet Explorer 8.

If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue: # Click '''Tools, and then click '''Internet Options.'''''' # Click the '''Programs tab, and then click '''Manage add-ons.'''''' # Click an add-on in the '''Name list, and then click '''Disable.'''''' # Repeat step 3 until you identify the add-on that is causing the issue. Solution: 1: Create restore point and take registry backup.

2: Delete all temp files.

3: Delete all unwanted software's and security software's from add/remove program.

4: Disable all unwanted services from startup and then remove from registry.

5: Reset internet explorer and then register all .dll files.

6: Scan with spyware removal malwarebyte,hijackthis and trojon removal.

7: Check windows update if found and then download and install.

8: Defrag C: drive

9: Restart the computer, and then check it.