Asked in Consumer ElectronicsBedsMattresses
You have two Sleep Number beds with two separate remotes but both remotes control both beds how can you separate them so that they only control one bed?
July 20, 2015 7:45PM
. I'm Stephanie and I work for Select Comfort's online Customer Service team. I am very sorry for the issue you are having and would love to help you. If your beds are over 2 years old, you will want to do the following steps: Unplug both of the base units.
Plug in one of the base units. [You must complete the following initialization process within 60 seconds of plugging unit in.]
a). Use the remote that goes with the base that is plugged in.
b). simultaneously press both the firmer and softer buttons on the right side of remote. The display will count down from 10 to 1, then " -- " will appear, then "C1" will appear.
c). Release both buttons when the "C1" appears.
d). While C1 is displayed, again simultaneously press both the softer and firmer buttons. "1C" will appear.
e). Release the buttons and the proper sleep number will be displayed.
f). Allow the remote to go blank.
Unplug the base unit that you just initialized and go through the same process with the second base and remote. Allow the second remote to go blank.
Plug the first base in. Now each base will only respond to its specific remote.
Note: If you attempt this sequence a second time immediately following the first without unplugging the unit, you may cause an E0. If you see an E0, simply allow the remote to go blank, then you should be able to use the remote with no issues. If you still experience issues, unplug the unit, wait 20 seconds, then follow the sequence for initialization once again.
If your beds are newer than 2 years, please contact Customer Service at 1-888-411-2270 and we will help you troubleshoot. Thank you for choosing the Sleep Number bed.