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If your Epson TM-T88III (model M129C) thermal printer is spitting out paper but not printing, here are some troubleshooting steps you can take:

Check Paper Installation: Ensure that the thermal paper is loaded correctly. Make sure the paper is facing the right way (thermal side up) and that it’s seated properly in the printer.

Confirm Power and Connections: Make sure the printer is powered on and all connections (USB or serial) are secure. Check that the printer is properly connected to the computer or POS system.

Driver Issues: Ensure that you have the correct and updated drivers installed on your computer. You can download them from the Epson support website.

Test Print: Try printing a self-test page. Turn off the printer, then press and hold the feed button while turning it back on. Release the button to print a test page. If it prints, the issue may be with the software or connection rather than the printer itself.

Check Settings: Make sure the printer is set as the default printer on your computer and that the correct port is selected in the printer settings.

Printer Configuration: Ensure the printer is configured correctly in your POS software or application. Check the printer settings for the correct communication settings (baud rate, parity, etc.).

Firmware Update: Check if there's a firmware update available for your printer. Updating the firmware can resolve compatibility issues.

Thermal Print Head: If the printer has been used extensively, the thermal print head might be worn out. Consider contacting a technician for a checkup.

If none of these steps resolve the issue, it may be necessary to consult the user manual or contact Epson support for further assistance.

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Roman Crane

Lvl 3
9mo ago

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