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The case is considered "open" at the time an investigation to a complaint is initiated. Generally the case worker has 30 days in which to make a decision as to the status of the case. This means the case worker will decide if neglect or abuse has occurred or if the child or children are at risk for neglect or abuse. If evidence indicates either situation then the required action as designated by the laws of the state in which the incident occurred will be taken.

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