Do you believe that it is appropriate to refer to staff members by name in a mystery shopping report?

Answer 1

Yes, it can be appropriate to refer to staff members by name in a mystery shopping report, especially when specific feedback is required for performance evaluations or training purposes. However, it's essential to ensure that the context is constructive and not punitive, focusing on behaviors and interactions rather than personal attributes. This approach helps maintain professionalism and encourages a positive atmosphere for improvement.