Give a specific example of an occasion when you have provided exceptional customer service?

Answer 1

One situation where you can provide excellent customer service is when someone calls and complains about your product. You can tell them you will replace the product for free or give them their money back.

Answer 2

Strong customer service skills are an asset for companies, businesses, and organizations. You should think about an example you can use to demonstrate your experience, skills, and strengths in that area.

Answer 3

Invent a story in which a customer came to a company you've worked for in the past, but you were out of stock on the item s/he needed. Claim that although they said they had seen one elsewhere and would be able to get one from another company, they were angry that your company had none. Explain that you apologised and then explained that it was your company's policy to always deliver exceptional service and outlined the benefits of your company's version of the product over that sold by your competitor and that you would be happy to order one especially for him/her.

As an employer, this is precisely the sort of thing we look for as an answer to this question on an application form. We know that, in most cases, the reply is a complete fabrication but it still shows that you are understand what actions constitute exceptional service.

Good luck with getting the job!

Answer 4

Greeted a customer with a smile and asked how I can help, got he or she what they want in a timely manner with a smile and asked if there is anything else I can do for them.

Answer 5

There are many situations when you could have provided excellent customer service. You may have helped someone exchange an item for example.

Answer 6

tell me about the time when you gave effective customer service?

Answer 7

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