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Explain the effects of poor customer service on an organisations reputation?
Wiki User
∙ 11y ago
Loss of customer base; loss of sales; high complaints; poor impression;
loss of confidence in the service; loss of funds raised for the charity; loss of contracts;
redundancy
Wiki User
∙ 11y ago
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Effects of providing poor customer service?
explain the effects of providing poor customer service
How corporate reputation is measured?
Officially, there are no ways of measuring an organisation's reputation. It is the end customer that measures the reputation, if the customers hear rumours of the organisation using child labour, harming the environment, or bad customer service for example, the customer will feel less inclined to purchase anything from that company. On the other hand, hearing about god customer service and environmentally friendly policies, etcetera, then the end customer will feel more inclined to buy from them. In conclusion, we measure reputation by its effects.
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