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Dealing with assertive customers can be quite a task. The best way to do this is first of all listen to what they have to say without arguing. Once they are done try to talk to them without being assertive as they are or getting worked up.
Typically they go postal and engage on mass murder sprees.
You can deal with it by controling your emotions. Consider the harmful effect of your actions before you embark.
Punch them in the face act dead
you act calm and leave them alone
hat is the best opportunity to teach and coach Sales Consultants on how to deal with customers?
keep a cool head.
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face
how to deal with bad customer at work
Just smile and the will get ashamed of their behaviour