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Dealing with assertive customers can be quite a task. The best way to do this is first of all listen to what they have to say without arguing. Once they are done try to talk to them without being assertive as they are or getting worked up.

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11y ago

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What are your organisations procedures and features which affects the way you deal with customers face to face?

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Patience would be essential seeing that there would be cases where customers would come to you with complaints (sometimes with aggression) so you would have to deal with in a professional manner. W. I am doing a Retail Trainee-ship at the moment and i was asked for 9 qualities that make a person a good customer service representative, i had 8 - 1. Friendliness 2. Politeness 3. Helpfulness 4. Positiveness 5. Informative 6. Assertive 7. Honesty 8. Apologetic (If theres something wrong) And of course Patience was the last. M.

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