Dealing with assertive customers can be quite a task. The best way to do this is first of all listen to what they have to say without arguing. Once they are done try to talk to them without being assertive as they are or getting worked up.
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face
That clearly defines the problem
Customers are the most important part of a business. A prompt response to their demands promotes the belief that the customers are important to the organization. An organization that demonstrates it values the customers is able to build a reliable team of loyal clients, who will play a central role in personal marketing.
(A) Knowing other personalities, persuasion and patience (B) Flexibility and easy to handle things, having a good appearance, and gain the customers trust, and good interlocutor. (C) Good attitude and open-mindedness (D) Having a smooth relation with customers and be creative (E) Able to deal with the customers
Patience would be essential seeing that there would be cases where customers would come to you with complaints (sometimes with aggression) so you would have to deal with in a professional manner. W. I am doing a Retail Trainee-ship at the moment and i was asked for 9 qualities that make a person a good customer service representative, i had 8 - 1. Friendliness 2. Politeness 3. Helpfulness 4. Positiveness 5. Informative 6. Assertive 7. Honesty 8. Apologetic (If theres something wrong) And of course Patience was the last. M.
fire him
Assertive is to be positive. Being assertive in my job is important, it makes working a lot easier and enjoyable. If i was negative about my job then i wouldn't put as much effort and enthusiasm into the work, and that could lead eventually lead to unemployment. Some of the situations in which i should be assertive are:· Serving customers at the reception desk, having a positive attitude towards the customer and the query.· When taking enquires on the telephone· Working with my colleagues to get all of the work done.
very carefully
hat is the best opportunity to teach and coach Sales Consultants on how to deal with customers?
keep a cool head.
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face
how to deal with bad customer at work
To deal with customers complains and queries
Just smile and the will get ashamed of their behaviour
to deal with customers questions and to resolve them period.
assertive
assertive