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If the screen is broken, and you turn the phone off and then on again and nothing happens the screen is bust and must be replaced by qualified engineers. Do not try that yourself - the screens that you may be able to buy as spares needs special handling.

If the screen is broken, there are chemical compounds that can fill the break, making it fully usable.

If the screen is white, no breaks - then it is the hardware or software on the phone that is bust. If you have MMC memory, try to replace this. The better repair shops can read all the memory and store this, then format the memory according to manufacturers specifications and "flash" the latest software "image" that the manufacturer has made. Well, then it is empty without contacts, notes, appointments and apps. The really good ones can then restore some of that from the copy of the original. The safe way is to back up this using a suited apps and restore them when you get the phone home.

You need to give much more information to determine if the frozen screen is a software bug or broken screen. In old days i would point to a "flat cable" that connects the screen to the "motherboard" in the phone - no longer.

Please: See if you can access the phone on the USB port and back it up before taking it to the repair shop. It may look like it is "gone" but you may still be able to back it up.

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Q: How do you fix frozen cell phone screen?
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