answersLogoWhite

0

How do you handle mad costumer?

User Avatar

Wiki User

2012-02-22 15:12:01

Best Answer

When dealing with an angry customer the most important thing is to stay calm and be patient. This can be difficult but it is essential to resolving the situation. First I listen to the customer and try to understand their problem. Then I apologize for the problem and look for ways to solve it. I try to provide a solution that will rectify the issue and make the customer happy. If I cant provide a solution then I offer to escalate the issue and find someone who can. In all cases I remain professional and understanding.

I also use the following techniques when dealing with angry customers:

  • Stay calm and be patient
  • Listen and try to understand the problem
  • Apologize and try to find a solution
  • Escalate the issue if necessary
  • Remain professional and understanding

Using these techniques I have been able to successfully resolve customer issues and build a positive relationship with them.

User Avatar

Bradly Kertzmann

Lvl 10
2023-01-03 22:24:14
This answer is:
User Avatar
Study guides

Movies

20 cards

If your boyfriend had blue eyes as a baby an brown eyes when he got older an you have blue eyes what color of eyes would the baby have

What is an interrogative pronoun

What is a participial adjective

Which of the following is a true statement about discriminatory language

➡️
See all cards
4.01
188 Reviews
More answers
User Avatar

Maruf Hossain

Lvl 3
2023-05-25 18:18:58

Dealing with an angry customer can be challenging, but it's important to approach the situation with empathy and professionalism. Here are some steps you can take to handle a disgruntled customer:

  1. Stay calm: It's essential to remain composed and not let the customer's anger or frustration affect your own emotions. Take a deep breath and remind yourself that you're there to help resolve the issue.

  2. Listen actively: Allow the customer to express their concerns fully without interrupting. Show genuine interest in what they have to say, maintaining eye contact and using verbal cues to indicate that you are actively listening.

  3. Show empathy: Let the customer know that you understand their frustration and validate their feelings. Use phrases like, "I understand how frustrating this must be for you," or "I apologize for any inconvenience this has caused."

  4. Apologize sincerely: Take responsibility for any mistakes or issues that may have occurred. Offer a sincere apology, even if the problem was beyond your control. This shows the customer that you value their experience and are willing to make it right.

  5. Offer a solution: Based on the customer's concerns, try to find a suitable solution. If you have the authority, provide options that can resolve the issue and meet their needs. If not, involve a supervisor or someone who can assist in finding a resolution.

  6. Remain professional: Throughout the interaction, maintain a professional tone and avoid getting defensive or argumentative. Keep in mind that the customer's anger is directed at the situation, not at you personally.

  7. Follow up: Once the issue has been resolved, take the extra step of following up with the customer to ensure their satisfaction. This gesture demonstrates your commitment to their experience and can help rebuild trust.

Remember, every customer interaction is an opportunity to turn a negative experience into a positive one. By approaching the situation with empathy, active listening, and a solution-oriented mindset, you can often diffuse the anger and leave the customer feeling heard and satisfied.

Handling angry customers can be challenging, but with patience and a customer-centric approach, you can navigate these situations successfully.

This answer is:
User Avatar

User Avatar

skylah lowe

Lvl 3
2023-05-13 04:29:58

how them you understand their frustrations .

Educate the customer as much as possible

Remain confident and lead the conversation

Break the problem down into smaller tasks

Stay calm throughout the entirety of the interaction

This answer is:
User Avatar

Add your answer:

Earn +20 pts
Q: How do you handle mad costumer?
Write your answer...
Submit
Still have questions?
magnify glass
imp
Related questions

How will you handle an irate person or costumer?

..We need to calm down if you are the agent just listen to the costumer what did says..


How do you handle a difficult costumer?

With a smile, quiet tone, and a lot of patience.


How does hamlet handle his situations?

He pretends to be mad.


What is the costumer satisfaction?

what is costumer satisfaction defination


What is the difference of a costumer service assistant to costumer service representative?

There is no difference. Costumer service is all about helping the costumer find the right costume for the customer.


How do you be a costumer on Papa's Freezeria?

You can't be a costumer on Papa's Freezeria.


Face to face with an angry costumer?

face to face with an angry costumer


What is costumers satisfaction?

what is costumer satisfaction defination


Who designed the outfits Jennifer Lopez wore in the wedding planner?

Cosumer design was done my Pamela Withers. Other members of the Costume and Wardrobe department for the movie are: (courtesy of Imdb) Virginia Burton-costume supervisor Jackie Caro-costumer Sara Daubney-costumer Suzanne Flores-costumer Ann Foley-assistant costume designer Daniel Hernandes-costumer Jill Korengold-key set costumer Nancy Smytka-costumer


What is Quality costumer service?

AnswerQuality Costumer Service is when a customer walks out of the costume shop, happy that they received a well-fitting costume from a polite and observant costumer, with good quality appropriate to the cost.Note: A costumer is someone who makes costumes. A customer is someone who goes shopping.


Why you choose costumer service than technical?

in call call center, define what i s costumer service?


What is extarnal costumer?

~ ON THE OUTSIDE ~

People also asked

What specific section of the world do cannibals do not live?

View results

Can we see pic of female inserting a tampon?

View results