Here's what you do: * On the right side of the iPaq, hold down the first and fourth buttons. The first button meaning the button under the wheel on the side and the fourth button meaning the button above the on/off button. * As you are holding them down, use your stylus to reset the iPaq. * Continue to hold down these buttons as it resets. If you let go of the buttons, it will not...I repeat...will NOT do a hard reset, so make sure you're holding them down. * If you did it correctly, when the screen comes back showing you the reset, it will say, "Formatting PS..." at the bottom of the screen. Hope this helps.