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HEre is what I have found and it works. option 1.- Turn printer off, open the cartridge door. Turn power on. It will ask "new drum?" Press 1 for yes. It should reset. option 2.- You can also open the cartridge door with the machine on and press the blue right arrow button to get the "Replace Drum" prompt. Press 1 to reset the count.

Gaston Rey

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Q: How do you reset the change drum soon prompt on a Laser MFC 9700 4 in 1?
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