How do you use call forwarding on a metro pcs phone?

Answer 1

6/5/16

I have updated and accurate information on this. The answer used to be *74, but usually when that didn't work it was because you first had to call MetroPCS and add a features bundle for $5/month that included call forwarding options. You still have to do that--it includes some other stuff like international texting, caller ID (even if they aren't in your address book--very cool, don't think anybody else does this), etc. But the codes are different now--here's the scoop: There are 4 different forwarding codes. Unfortunately not all of them seem to work individually. To get conditional call forwarding to work for me I had to activate all 3 codes, but it does work now. In the codes when I say NUMBER it means your 10 digit phone number you want to forward to: **21*NUMBER# will activate unconditional call forwarding (not of interest to most but that's the code if you want it). ##21# turns it off. **61*NUMBER# forwards a call if not answered. **62*NUMBER# forwards a call if your phone is not reachable (turned off or out-of-network) **67*NUMBER# forwards if you are busy (that's what MetroPCS customer support told me--maybe it means if you're on a call? But it didn't seem to do that for me, fortunately, as explained below) Just entering the 61 code didn't seem to work for me, but after calling customer support again they told me to enter all three of the conditional codes. That finally made it work for me. I was afraid that I wouldn't see an incoming call if I was on a call (i.e. lose call waiting), but fortunately that didn't happen and everything works fine the way I want it--I use Google Voice and now I can answer direct cell calls on my Google Voice phones.

(I should note that I only got all this figured out after 4 conversations with customer service--each person told me something different until I got to the 4th who spent a lot of time finding the correct information, so just calling customer support is no guarantee you'll get correct instructions for this!)