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You must call Greendot. 866-963-1620. When prompted to enter your info just hit 0. It takes about 3 times before they actually connect you to a live rep who may or may not speak fluent English. Figures though... You should give it the full 10 days before reporting it "Not received". My taxes have been deposited for four days now and still no card. Moreover, they sent it to the wrong apt. number. Fortunately, I had called them to check on the status and discovered the error. Have spoken with my neighbor who's box it was sent to and to the mail carrier. Hopefully I will get it and not have to report it and wait another 10 days.
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