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You may need to verify the printer driver is correct. If you connected the Printer before installing the driver, you may need to go into Device Manager and "uninstall" the generic printer/device that Windows installed for you. At that point, you can disconnect and reconnect the USB cable and windows should recognize the printer correctly... as long as you installed the correct driver. Similarly, you could try using a different USB port for your printer.

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Q: Hp photosmart c4280 won't scan error message reads no usb connected?
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