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Q: Identify what support you could give client that is within the scope of your knowledge skills and job role?
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Give an example of user support skills?

for instance a person working in the help desk needs to have allots of skills in user support. they have to solve many task which are been asked by the customers or client.


How do you identify the skills and knowledge and understanding that you have now with the skills you need to develop?

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What knowledge and skills does the employee possess?

An employee should have knowledge and skills in the field in which they are working. If the person is working with the public they will need to have speaking skills.