It really depends on the nature of the product.
An example can be
Sales
Quality
AHT
Staff Time
Adherence
Each of them having certain weightage to the overall score.
If you provide me with the exact senecrio i can help more.
Take Care
hussain@mediacastsys.com
yes
role of teamleader
A team leader role in quality department is very important. The team leader should enhance his team's productivity, and he can judge team members' positive and negative points and help them to bring them on a perfect curve.
team leader should be responsible and dependable for his work .Team leader guide his team and his team move this way which way he want to achieve his target .Team leader should be a tact for achieve his goal and for his target,he should to bounding with his team.His behave with his team should be good and individual.
Obviously for money n to utilize the proper use of resources as much as i can...
The key performance indicators (KPI) of a team leader in a BPO depends on the work environment. Team out put is often the most important KPI. Productivity, retention, and team motivation can also be used to assess KPI.
bpo manager is team leader for managing the team of bpo
yes
role of teamleader
A team leader role in quality department is very important. The team leader should enhance his team's productivity, and he can judge team members' positive and negative points and help them to bring them on a perfect curve.
team leader should be responsible and dependable for his work .Team leader guide his team and his team move this way which way he want to achieve his target .Team leader should be a tact for achieve his goal and for his target,he should to bounding with his team.His behave with his team should be good and individual.
Obviously for money n to utilize the proper use of resources as much as i can...
team name for Bpo
Hire a BD team. :)
To lead the team from the front in a constructive, efficient ,progressive manner and give them proper guidance and motivation .The goal should be performance,however that should not be the motto .Leader should molve in a manner so as to make a statement by his each movement.
I have also work with a Bpo company their marketing office at London, the have very good knowledgeable team. Their company name is Maven Bpo
HiLists of sales KPI can include:1. Customer care KPI 2. Customer appraisal KPI 3. Complaints of customer KPI 4. Market share KPI 5. Customer loyalty KPI 6. Shops and supermarkets KPI 7. Sales contact by telephone KPI 8. Sales rep KPISource: www.humanresources.hrvinet.com/sales-kpirgs