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KPI of a team leader in BPO?

Updated: 9/17/2023
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13y ago

Best Answer

It really depends on the nature of the product.

An example can be

Sales

Quality

AHT

Staff Time

Adherence

Each of them having certain weightage to the overall score.

If you provide me with the exact senecrio i can help more.

Take Care

hussain@mediacastsys.com

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13y ago
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