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Monasteries were not designed to provide any services to the community; indeed they represented life away from the community, untainted by the sin and temptation found in the outside world. Monasteries were places of isolation, seclusion and devoted entirely to the worship of God.

Despite this, interaction with the community was inevitable and most monastic houses provided alms (charitable donations) to the poor and needy, usually in the form of food and unwanted old clothes. Monasteries also included hospitals (guest-houses) for overnight visitors who could obtain a meal, a bed and a place in a chapel for prayer, without having to pay.

Monasteries also included an infirmary for the sick and elderly monks; the facilities might also be extended to anyone who needed medical help. Minor surgery, setting broken bones, dealing with fevers, skin ailments and treating dog bites were all within the scope of a brother infirmarer.

Monastic libraries were not normally available to anyone outside the precinct, but such libraries preserved valuable knowledge and texts for future generations.

Monasteries also employed lay servants (in the case of the Benedictines) or lay monks (in the case of the Cistercians); there were also opportunities for some people to obtain an education.

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