Describe a time when you had a difficult customer?

Answer 1

Honestly, This one is R rated. Had a night auditor (midnight shift) whom the owner had hired and he really liked him. The guy got caught manipulating himself to animal porn on the guest computer by a guest! When the guest knocked on the window the guy froze, just sat there like no one would see him if he did not move! When confronted the next day by the GM the guy admits what he did! Of course I fired him right away. I compensated the guest by not charging for their stay and offering a few more free nights. The guest was so impressed with my response that she still goes to that hotel every year. I can not believe what some employees think that they can get away with! Now I do not hire people until they have had a background check and a drug test.

Answer 2

Tell me about a time when you dealt with a difficult custom' is commonly found on Job Applications. The employer wants you to describe an instance where maybe a customer was unhappy with a product or service to know that you will handle a situation properly.

Answer 3

This is known as a competency based interview question.. In this type of interview the recruiter asks you questions about where you have shown examples of the competencies they are looking for in any particular job. A fairly typical list of competencies might look like this (you need to pick the ones most relevant to the job you are applying for)

• Drive for Results
• Team working
• Decision making
• Courage and Conviction
• Problem Solving
• Communication
• Inter-personal Skills
• Impact and Influencing Skills
• Leadership Skills
• Commitment to the Customer
• Creativity
• Technical (these are the technical skills required to do the job)

The interviewer will ask for example, 'could you tell me about a time where you had to work as part of a team, and how you did that?'

You should make sure before the interview you have done your research and have examples of where you have shown each competency. To answer the question you should use the CAR format.

C = context - What was the situation

A= Action - What did you do

R = Result - what happened as a result of the action that you took

Answer 4

First, the customer is always right. This is why in any hard position you must always give an answer to please the customer, whether you are economical with the truth or not. In many positions salesmen will try to embarrass you into silence i.e someone you are buying a laptop and you ask why it is so thick. Do not give in if they say "oh the dual core triple inch excel/Intel processor is linked to the floppy disk and the hard drive so naturally it will be thick." This is them trying to con you into thinking there is something amazing about your computer. DO NOT FALL FOR SUCH TECHNICAL JARGON.

Answer 5

There are a number of difficult situations you may have encountered while dealing with customers. You may have been dealing with a drunk or violent customer for example.

Answer 6

There are many different situations that are difficult when dealing with customers. Some say that dealing with drunk or violent customers is the most difficult.

Answer 7

There are no difficult customers but there are customers with problems that need to be solved

Answer 8

Describe a time you had to deal with a difficult customer and how you handled the situation.

Answer 9

Question (4 of 6) : Tell me of a time that you had an indecisive customer and how did you lead the call or manage the situation?